Return, refund, cancellation & replacement policy

UNSATISFIED RETURN POLICY

Coffee, Tea, Sauces, Mixes and Water products

If you find that the products purchased at www.specialtyfoodproducts.com.sa does not meet your satisfaction for any reason or find that the products had been tampered, please contact us at info@specialtyfoodproducts.com.sa within 14 days of receiving your delivery. 

Step 1: 

In your initial inquiry, please include (1) your name & email address, (2) order ID, (3) the items you would like to return or replace and (4) the reason for the return or replacement.

Step 2: 

Please allow 1-3 business days for us to review your return inquiry. If you qualify for a return or replacement, a representative will provide you with instructions on how to return your unused item(s) in order to receive a refund or replacement.

Step 3:

We will provide you with a full refund if returned product is (1) unused, (2) unopened, (3) in the original packaging, and (4) at the customer’s expense the shipping cost, unless we sent you a wrong other. 

Please include your original order ID in the return shipment, which allows us to recognize your return when it arrives at our facility.

Step 4:

Once a return shipment has been received, inspected and approved by us, we will contact you via email and issue a full refund within 10 to 45 days for the returned items.

All refunds are exclusive of shipping costs, which are non-refundable, unless we sent you a wrong other. All refunds will be made onto the original mode of payment and will be processed within 10 to 45 days depends on the issuing of the credit card. 

Dough Products:

Cookie, pizza, bagels, and croissant dough are not returnable. If you receive an order of Cookie, pizza, bagels and croissant dough and are unsatisfied in any way with the quality or quantity, please contact us right away.

DAMAGED, DEFECTIVE, OR WRONG ORDER RETURN POLICY:

f your item(s) was/were damaged in transit, defective or you received incorrect item(s) with your shipment or not delivered on the agreed time, please contact us at info@specialtyfoodproducts.com within 14 days of delivery to receive a replacement or a refund. 

Step 1:

Please include (1) your name & email address, (2) order ID, (3) the items that were damaged, defective or incorrect (including what items you received and the items you were supposed to receive), and (4) a brief explanation of the return request.

Step 2:

Please allow 1-3 business days for us to review your return inquiry. A representative will provide you with instructions on how to return your damaged, defective or incorrect item(s) in order to receive a refund or replacement.

Step3: 

Please include your original order ID in the return shipment, which allows us to recognize your return when it arrives at our facility.

Step 4:

Once a return shipment has been received, inspected and approved, we will contact you via email and issue a full refund for the returned items.  All refunds will be issued to the original form of payment used at the time of purchase.

MERCHANDISE RETURN POLICY:

If you are unsatisfied with your merchandise e.g sauce pump from www.specialtyfoodproducts.com.sa for any reason, please contact us at info@specialtyfoodproducts.com within 14 days of receiving your delivery. 

We are happy to offer refunds or exchanges on merchandise (non-coffee or tea etc.) items that are returned to us, in unused condition, in the original packaging, within 30 days of delivery. Non-defective products are subject to a 10% restocking fee.

Step 1: 

In your initial inquiry, please include your (1) name & email address, (2) order ID, (3) the items you would like to return and (4) the reason for the return. Please allow 1-3 business days for us to review your return inquiry.

Step 2:

If you qualify for a return, a representative will reply with instructions on how to return the item. To receive a refund or an exchange, the product(s) must be returned at the customer’s expense. Please include your original order ID in the return shipment, which allows us to recognize your return when it arrives at our facility.

Step 3; 

Once a return shipment has been received, inspected and approved, we will contact you via email and issue a full refund for the returned items minus any discounts, promotional codes or coupons that were used at the time of purchase. All refunds are exclusive of shipping costs, which are non-refundable. All refunds will be issued to the original form of payment used at the time of purchase.

CONTACT US

If you still have any questions regarding shipping, contact us using the information below.

Email:  info@specialtyfoodproducts.com.sa

Phone: +966 112937327

Hours:  08:00 AM to 05:00 PM (GMT+3)